Managing a call centre day-to-day means three recurring jobs: keep agents supplied with leads, know who is working, and report on results. One panel handles all three.
Lead supply and agent monitoring are often managed in separate, disconnected tools.
Admins upload and assign leads, watch the floor live, and pull reports — without juggling separate tools for each job.
Leads, agents, monitoring and reports in a single admin panel.
Excel/CSV import with automatic duplicate detection.
See device health, app version and connection status per agent.
Where manual coordination between leads and agents breaks down past a certain team size.
Yes, Agent Diagnostics shows app version and device health per agent.
No VoIP, no hardware — DEN MOBILE runs on the agent's own Android phone and SIM.
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