A spreadsheet can technically hold the same information as a CRM. What it can't do is generate that information automatically as agents work — someone has to type it in.
Spreadsheet: every field depends on someone remembering to type it in.
Spreadsheet: no automatic history of changes or who made them.
A spreadsheet stores whatever is typed into it; a CRM here generates its own records from the calls agents are already making.
Fields populate automatically from the call outcome tag, with a built-in history of every change.
A CRM record here fills itself from the call; a spreadsheet cell fills from someone remembering to type.
Where inconsistent data entry is already a known problem.
Yes, existing lead spreadsheets can typically be uploaded as a CSV/Excel import.
No VoIP, no hardware — DEN MOBILE runs on the agent's own Android phone and SIM.
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