Fair distribution matters as much as fast distribution. Leads piling up with one agent while another sits idle is a problem no amount of speed fixes on its own.
Uneven lead distribution causes some agents to be overloaded while others are under-utilised.
Leads can be distributed across a branch as a shared pool, so no single agent is overloaded while others wait.
Leads assigned to a branch are available to the whole team, balancing naturally.
Leads distribute across available agents rather than being locked to one.
Where rigid one-to-one assignment would create imbalance.
Yes, a branch-level shared pool lets any available agent in that branch work the leads.
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