Outbound calling software has one job above all others: keep agents talking to the next lead with as little dead time between calls as possible.
Dead time between calls is the single biggest hidden cost in outbound calling.
Auto-dialing removes the gap between calls; outcome tagging removes the gap between the call ending and the next action starting.
The next call loads automatically the moment the current one ends.
No pause between calls waiting for a new number.
Where calls-per-hour is a key metric.
Immediately — the app is designed to minimise the gap between calls.
No VoIP, no hardware — DEN MOBILE runs on the agent's own Android phone and SIM.
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