Tracking an agent's day shouldn't depend on them filling in a timesheet. Device activity already tells the real story, continuously and automatically.
Self-reported timesheets are unreliable and create extra admin work.
Working hours and activity are derived from actual dialer state, not self-reported timesheets.
Working hours are calculated from actual dialer activity.
First dialer-on event of the day marks actual start time.
Objective working-hours data without manual timesheets.
It is the agent's first Dialer-On event of the day, not a manually logged clock-in.
No VoIP, no hardware — DEN MOBILE runs on the agent's own Android phone and SIM.
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