A follow-up system becomes valuable the moment it can also escalate — flagging a follow-up that went unclaimed, not just scheduling the ones that are handled on time.
A follow-up scheduled but never actually completed is just as costly as one never scheduled at all.
Follow-ups that go unclaimed past their scheduled time can be flagged for supervisor attention.
Supervisors can be alerted when a follow-up goes unclaimed past its time.
See which scheduled follow-ups have slipped past their time.
Where a missed follow-up has a real cost.
Yes, overdue scheduled follow-ups can be surfaced for supervisor attention.
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