A lead tagged "Call Back" should behave differently from a lead tagged "No Answer" — one needs a scheduled follow-up, the other might need a redial sooner. Automation should know the difference.
Treating every unresolved lead the same way (one fixed delay) ignores real differences in urgency.
Follow-up timing adapts to the specific outcome tagged, not a single generic delay for every lead.
Different tags can lead to different follow-up timing automatically.
Admins define how different outcomes should resurface.
Where not every unresolved lead deserves the same follow-up timing.
Yes, follow-up behaviour can be configured per outcome tag.
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