Most call centre software assumes a desk phone and a VoIP line. DEN MOBILE assumes an Android phone and a SIM card — because that is how most outbound telesales teams in Southeast Asia actually operate.
Traditional call centre software needs VoIP infrastructure and desk hardware.
Setting up a new agent workstation takes IT involvement.
An agent app that auto-dials from the agent's own mobile line, paired with an admin panel that assigns leads and monitors the floor live.
Agents use their own Android phone — no desk phone, no headset mandate, no VoIP line.
An agent account is created in the panel and the app installed — no IT ticket needed.
Dials the next lead automatically on the agent's phone.
Supervisor view of every agent's current state.
Agents working from different locations without needing a shared office VoIP network.
No. Calls go out over the agent's own mobile SIM, not VoIP.
Yes — since it runs on their personal or company Android phone, location is not a constraint.
No VoIP, no hardware — DEN MOBILE runs on the agent's own Android phone and SIM.
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