Improving an individual agent's productivity starts with knowing exactly where their time currently goes — guessing leads to the wrong fix.
Without granular tracking, it is hard to know whether a productivity problem is dialing speed, break time, or call length.
Time-in-state tracking shows exactly how an agent's day breaks down, so improvements target the real bottleneck.
See time spent dialing, on calls, on break and idle, broken down per agent.
Break down exactly where a shift's time went.
Addressing the specific bottleneck for an individual agent.
Time-in-state and performance reports highlight specific patterns per agent.
No VoIP, no hardware — DEN MOBILE runs on the agent's own Android phone and SIM.
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