An assignment system's real test is what happens when assignment needs to change — a sick agent, a branch transfer, a reassigned batch. Handling that cleanly is the hard part.
Silent or accidental lead reassignment causes confusion about who is responsible.
Reassignment is a tracked, deliberate action, not a silent side effect of some other process.
Changing a lead's owner is an explicit, logged action.
See when and by whom a lead's ownership changed.
Where leads need deliberate handover.
Yes, ownership changes are logged.
No VoIP, no hardware — DEN MOBILE runs on the agent's own Android phone and SIM.
Start Free Trial
DEN MOBILE