A routing system should make its own logic visible — an admin should be able to see exactly why a lead went where it went, not just trust a black box.
Opaque routing logic makes it hard to trust or adjust how leads are being directed.
Routing decisions are visible and explainable, based on rules the admin set and can review.
Routing is based on rules the admin configures and can review at any time.
No hidden logic — the admin sets and sees exactly how leads are routed.
Where routing logic needs to be explainable.
Yes, routing is based on rules the admin configures directly, not a hidden algorithm.
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