A sales dashboard built for the Malaysian market should reflect how telesales teams here actually operate — multi-branch, WhatsApp-heavy, SIM-based calling.
Imported dashboard tools sometimes miss metrics that matter locally, like WhatsApp follow-up rate.
KPIs reflect the full workflow, including WhatsApp follow-up activity, not just raw call counts.
WhatsApp activity and branch-level breakdowns are included, not bolted on.
Head office sees consolidated numbers across branches.
Where head office needs a consolidated view.
Yes, dashboards can be filtered or consolidated by branch.
No VoIP, no hardware — DEN MOBILE runs on the agent's own Android phone and SIM.
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