WhatsApp follow-up software should connect the message to the customer's call history — so an agent always knows what was already said before sending something new.
Sending a WhatsApp follow-up with no visibility into what was discussed on the call risks an inconsistent message.
WhatsApp sends sit on the same customer timeline as call history, so context is never lost.
The customer's call history is visible right alongside the WhatsApp send option.
One view of everything said to a customer across channels.
Where consistency between the call and the follow-up message matters.
Yes, the customer's call history is visible in the same place.
No VoIP, no hardware — DEN MOBILE runs on the agent's own Android phone and SIM.
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