A follow-up system's job is making sure nothing is forgotten — a quotation that needs a WhatsApp reminder tomorrow should actually surface tomorrow, not rely on memory.
A promised WhatsApp follow-up is just as easy to forget as a promised call-back.
WhatsApp follow-ups can be scheduled the same way call-backs are, so nothing depends on an agent remembering.
A follow-up reminder can resurface at a scheduled time, same as a call-back.
Set a reminder time for a WhatsApp follow-up, same mechanism as a call-back.
Where a customer needs time before deciding, and a reminder is needed.
Yes, follow-ups can be scheduled to resurface at a chosen time.
No VoIP, no hardware — DEN MOBILE runs on the agent's own Android phone and SIM.
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